June 24 Day 838: Cancelled

Like so many travelers in the world right now, our flight has been cancelled. I learned this when I checked the app before going to bed. There it was on the welcome screen in a colored box under the flight travel time CANCELLED.

I clicked on the link and it invited me to rebook my flight. I selected a morning flight for Sunday (not realizing there would be an additional fee. Not a booking fee but the difference between what I paid months ago and the current fare of the day.) I was then asked if I wanted to check in. I did, received boarding passes, and breathed a sigh of relief.

Until I returned to the Home Screen where the new flight times were showing but those dreaded words CANCELLED remained. Why would they let me rebook to a flight that they knew was cancelled? I panicked. And rebooked to a different flight.

Wouldn’t you know, the same thing happened again. And I was racking up considerable additional charges. I needed to talk to someone and see if I could fix my mistake.

I knew I was going to be on hold for a while, but I couldn’t get the local phone in my room to successfully make a call out. I went down to the front desk for help but after 30 minutes on hold in the lobby, I opted to use the Travel Pass on my mobile phone and make the call from the comfort of my own room.

One hour and 50 minutes later, I got to talk with an agent. She was very helpful. It must be a problem with the phone app because the new flight is not cancelled. And it appears that there will be no charge (thank goodness). In addition, I can submit receipts for reimbursement of the extra night of hotel.

So now, at 1:46 am I can rest easy. Mark and I will be taking the bus to Dublin tomorrow and staying near the airport. What would you do with one unplanned night in Dublin?

Published by Jenny Quinn

Mathematician. Mother. Wife. Leader. I am a professor of mathematics at the University of Washington Tacoma. Mother of Anson and Zachary. Wife to Mark. President of the Mathematical Association of America.

One thought on “June 24 Day 838: Cancelled

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